All items are hand-checked prior to sending. We look over each piece to ensure each individual item is in good order and as described. We are happy to offer a refund for goods returned in new condition with original packaging within 14 days of receipt of your parcel. To ensure a seamless process with returns, please address the parcel to:

Betty Botanica

PO BOX 1281

Newport Beach

NSW 2106

Please include your order number. Postage costs are not refunded. We aim to process a refund within 24 hours of receiving the goods. We recommend you select the option of a tracking number when returning goods. Refunds will be processed via your original method of payment. If you have any questions regarding returns, please send up an email or phone our customer service team.

Betty Botanica accepts secure credit card payments via PayPal, Stripe and Afterpay, accepting all major credit cards. Any refunds will be processed to your original method of payment.

Much of the Betty Botanica collection has been carefully made by skilled Artisans. We are so excited to share their art with you. Some products use natural stones, metals and materials & organic textiles; therefore they may change overtime which add to their charm and character. We stand by the superior quality our beautiful collections and warmly welcome customer feedback. If you have questions about our products, please don’t hesitate to reach out by sending an email to hello@bettybotanica.com

International shipping is available to select number countries at a flat rate of AU$26.95. All international orders are dispatched from Sydney, Australia within one business day and tracking details will be forwarded to your nominated email address. International shipping times may vary depending on your local mail services but usually take between 10 to 14 business days. If you have enquiries relating to international shipping, you can email hello@bettybotanica.com or phone/text 61 415 409 395.

Betty Botanica offers Australia wide shipping at a flat rate of AU$9.95. Your order will be sent via Australia Post e-parcel, and usually arrives within 4 to 7 days of placing your order. Your Australia Post tracking number will be sent to your nominated email address. If you would like your order sent via registered post for added security, please contact hello@bettybotanica.com. We aim to dispatch all orders within one business day.